Terms and conditions

GENERAL TERMS & CONDITIONS

 Some products have their own terms and conditions on the product page which you much accept before you can purchase. The general terms and conditions below do not apply if a products has an individual terms and conditions in place on it’s product age. If a product does not have an individual terms and conditions it will default to the following general terms and condition which is: “Returns are accepted up to 30 days after the purchase date for a full refund minus the original shipping cost.  Returns are only accepted for Unopened Unused products.  Open boxes or used / installed items are subject to a restocking fee of 10-30% depending on the condition of the item after inspection by our warehouse. 

Customers returning items are responsible for the return shipping cost to a selected warehouse in the USA. 

Returns are not accepted without an RMA# and with not authorized carrier or shipping label. Please allow 1-2 weeks for refunds to be processed after the return product is received. To request a return please send an email with your order number and a reason for return to support@brightlinkav.com