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FAQ
Have questions? We’re here to help
About Us
We have been in business since 2009
We offer the best possible price and phone
support for all our products. We specialize in our field of AV and can help you
through the complicated process of picking the right products for your
installation.
We are based out of Vancouver, Canada however our Warehouse is in Washington State with the majority of our customers being form the USA.
No we are online based.
We are “Brightlink AV LTD”
Support
Yes we offer phone and email support. 1-855-449-4733, ext 2. Email is support@brightlinkav.com
Our support are open Monday to Friday, 7am-5pm PST.
During business hours support response should be no more then 1-2 hours. If you have not heard form us please call in or try email again.
Yes even after your warranty is over we will offer you full support for the lifetime of your product
Returns
Returns are accepted up to 30 days after the purchase date for a full refund minus the original shipping cost. Returns are only accepted for Unopened Unused products. Open boxes or used / installed items are subject to a restocking fee of 10-30% depending on the condition of the item after inspection by our warehouse. Customers returning items are responsible for the return shipping cost to a selected warehouse in the USA. Returns are not accepts without a RMA#. Please allow 1-2 weeks for refunds to be processed after the return product is received. To request a return please send an email with your order number and a reason for return to support@brightlinkav.com
Shipping
We ship to almost anywhere in the world.
Depending on the product it can take 1-7 business days to ship.
Most items are shipped from Washington State, USA however some customer orders will ship directly from our Manufacture in Shenzhen, China.
Yes. Please email support@brightlinkav.com to get shipping estimate if not on product page.
Items are priced based on weight and level of service.
We mostly USE Fedex or UPS for domestic USA orders, and DHL for international. For large orders that required skids we use Transgroup Trucking.
In-transit” means the carrier has picked up the goods and they are on route to you.
▪ What does “No Events Found” mean? Either your label is created but the carrier hasn’t picked up yet or you have received an incorrect tracking number and therefore it is not in their system. Please email support@brightlinkav.com to check your tracking number.
Payment Methods
We accept most major credit card directly through our website. We also accept PayPal, Bank Transfer, and Check. For Bank Transfer or Check you will need to email support@brightlinkav.com to request instructions. For all payment methods we require payment in full prior to shipping any goods.
No we do not offer any Credit or terms. If you need credit or terms you can contact our distributor https://microage.com/ - 480-366-2072 - jp@microage.com
Discounts / coupons?
We do not currently have any coupons codes. We do offer discounts for larger orders and to our known installers and resellers. To see if you qualify for discounts please email sales@brightlinkav.com
Distributors
Yes please contact https://microage.com/ - 480-366-2072 - cjohnson@microage.com
No since we are a Canadian corporation we can provide you our W8 on request. Please email support@brightlinkav.com for this.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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